Voucher Privacy Policy

6 Nov 2026 · The Merchant for this voucher page is The Mesken.

This policy explains how personal information is used when you buy, receive or redeem a gift voucher through a voucher page provided by Sonat Co. on a restaurant or business website. It should be read with the Voucher Terms and Conditions.

1. About this policy

The voucher page is built and run by Sonat Digital Marketing LTD, trading as Sonat Co., company number 11647034, 25 Innova Business Park, Regus, Enfield, England, EN3 7GD. The voucher is sold by the business named on the page (the Merchant). The law that applies is the UK GDPR and the Data Protection Act 2018.

2. Who is responsible for your data

The Merchant decides why your voucher details are used: to sell you the voucher, send it and honour it. For that information the Merchant is the controller. The Merchant's own privacy policy applies as well.
Sonat Co. runs the voucher system for the Merchant and handles your voucher details only on the Merchant's instructions. Sonat Co. is a controller only for a small amount of technical information needed to keep the system secure and working, and for messages you send to Sonat Co. directly.
Stripe collects and uses your payment details under its own privacy policy and is responsible for them.

3. Payments and card details

Sonat Co. does not handle payments. When you pay, you enter your card details on a Stripe form, and Stripe processes the payment for the Merchant through the Merchant's own Stripe account. Sonat Co. never sees or stores your card number.

4. What information is used and why

Information	Why it is used
Purchaser's name and email	To take payment, send the receipt and voucher, and give support
Recipient's name and email, and your gift message	To send the voucher and message to the Recipient
Voucher details: code, value, expiry, status, purchase date, and the date and time it was redeemed	To let the Merchant check, redeem and keep a record of the voucher
Payment confirmation from Stripe: payment reference, amount and status	To match your payment to your voucher. This does not include your card number
Technical data: IP address, browser and device type, time of use, error logs	To keep the system secure, prevent fraud and fix faults
Messages you send us	To reply and resolve your query

If you enter someone else's details, only do so if the gift is intended for them and they would expect to receive it.

5. Our legal reasons for using your information

Contract: to provide the voucher you bought, which includes sending it and letting it be redeemed.
Legitimate interests: to keep the system secure, prevent fraud and misuse, and fix and improve the service. We balance these against your rights.
Legal obligation: to keep records the Merchant must keep, such as accounting records.

6. Marketing

The voucher system only sends emails about your voucher, such as your receipt and the voucher itself. Sonat Co. does not use voucher details for its own marketing and does not sell them to anyone. If the Merchant wants to send you marketing, it must do so under its own privacy policy and your consent where the law requires it.

7. Who we share it with

The Merchant, who sees the purchase and voucher details so it can honour the voucher and keep its records.
Stripe, to process your payment.
Service providers who help Sonat Co. run the system, such as hosting, email delivery and error monitoring. They are bound by contract to protect your information and use it only for our instructions.
Authorities or advisers, where the law requires it or to protect legal rights.

We do not sell your information.

8. Stripe

Stripe collects and uses your payment information, including for fraud checks, under its own privacy policy: stripe.com/gb/privacy. Stripe's use of that information is separate from Sonat Co.

9. Transfers outside the UK

Stripe and some of our service providers may process information outside the UK. Where they do, the transfer is protected by a lawful safeguard, such as a UK adequacy decision or the UK International Data Transfer Agreement or Addendum.

10. How long we keep it

Voucher and purchase records: while the voucher is valid and for 6 years afterwards, to deal with refunds, disputes and accounting.
Technical logs: up to 12 months.
Messages to Sonat Co.: up to 2 years.

After that, the information is deleted or anonymised.

11. Security

We use encryption in transit (HTTPS), limit access to the people who need it, and issue unique voucher codes that cannot be guessed. No online system is completely secure, so please keep your voucher and QR code private.

12. Cookies

The voucher page is shown inside the Merchant's website. It uses only the cookies and similar technologies needed for the page to work and for payment to be secure. Stripe may set its own cookies for security and fraud prevention. We do not use advertising or tracking cookies on the voucher page.

13. Your rights

You have the right to ask for access to your information, to have it corrected or deleted, to restrict or object to how it is used, and to receive a copy in a portable format. Where we rely on your consent, you can withdraw it at any time. No decisions about you are made by automated means.

Because the Merchant is responsible for your voucher details, you can contact the Merchant or Sonat Co. Sonat Co. will pass your request to the Merchant and help it respond, normally within one month.

14. Complaints

If you are unhappy with how your information has been used, please tell us first at hello@sonat.co. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

15. Changes to this policy

We may update this policy from time to time. The latest version, with its date at the top, is always on the voucher page.

16. Contact

Sonat Digital Marketing LTD, trading as Sonat Co.
25 Innova Business Park, Regus, Enfield, England, EN3 7GD
Company number 11647034
Email: hello@sonat.co
Website: www.sonat.co

Sonat Co