Voucher Terms and Conditions

6 Nov 2026 · The Merchant for this voucher page is The Mesken.

These terms apply when you buy, receive or use a gift voucher through a voucher page provided by Sonat Co. on a restaurant or business website. Please read them before you pay. By buying a voucher you agree to them.

1. Who is who

The Merchant is the restaurant or business named on the voucher page. The Merchant sells you the voucher and provides the food, drink or services it can be used for. Your contract for the voucher is with the Merchant.
Sonat Co. is Sonat Digital Marketing LTD, trading as Sonat Co., company number 11647034, registered at 25 Innova Business Park, Regus, Enfield, England, EN3 7GD. Sonat Co. provides the software behind the voucher page: it shows the page, emails the voucher and lets the Merchant scan and redeem it.
Stripe is the payment provider that processes your payment for the Merchant.

2. What Sonat Co. does and does not do

Sonat Co. provides technology only. Sonat Co. does not sell the vouchers. It does not receive, hold or transfer your payment, and it is not a bank or a payment service. Your payment goes through the Merchant's own Stripe account, connected to the voucher system using Stripe Connect, and the money goes to the Merchant.

Sonat Co. is not responsible for the money you pay, for refunds, or for the Merchant's food, drink, services, prices or opening hours.

3. Meanings used in these terms

Voucher: a digital gift voucher for the Merchant, with a unique code and QR code.
Purchaser: the person who buys the voucher.
Recipient: the person the voucher is sent to. This can be the Purchaser.
Voucher value: the amount or item shown on the voucher.
Redeem: to use the voucher at the Merchant, which the Merchant records by scanning its QR code.

4. Who can buy

You must be 18 or over to buy a voucher. You must give correct details, including a working email address for the Recipient.

5. Buying a voucher

Choose the voucher on the Merchant's voucher page, enter your name and email, the Recipient's name and email, and an optional message, then pay. Check every detail before you confirm, because the voucher is sent to the email address you give.

Prices are in pounds sterling and are set by the Merchant. The total you pay, including any fee, is shown before you confirm payment. Your purchase is complete when you receive the confirmation and the voucher by email.

6. Delivery

The voucher is emailed automatically as soon as your payment is confirmed. It is sent to the Recipient's email address, or to you if you chose that. Emails normally arrive within minutes. If yours has not arrived, check your junk folder, then contact the Merchant using the details on the voucher page.

Sonat Co. and the Merchant cannot be responsible for a voucher sent to an email address that was entered incorrectly.

7. Your QR code

Every voucher has a unique code and QR code. It works like cash: anyone who has it can use it. Keep it private and do not post it online. Once a voucher has been redeemed, it cannot be used again or replaced.

8. How long a voucher lasts

The expiry date is shown on the voucher page and on the voucher. If no expiry date is stated, the voucher is valid for 12 months from the date of purchase. An expired voucher cannot be redeemed unless the Merchant agrees.

9. Using a voucher

Show the QR code to the Merchant, on your phone or printed.
The Merchant scans it. The system checks that the voucher is valid and unused, and records the redemption.
The Merchant applies the voucher value to your visit or order.

A voucher can only be used at the Merchant named on it, and is subject to availability, bookings and the Merchant's own rules, such as age limits for alcohol. It has no cash value and cannot be exchanged for cash. Whether a voucher can be used over more than one visit, and what happens to any unused balance, is set by the Merchant and shown on the voucher page.

10. Payment

Payments are processed by Stripe for the Merchant. The Merchant owns the Stripe account that receives your money, connected through Stripe Connect. Your card details go straight to Stripe. Sonat Co. never sees or stores them. Stripe's own terms and privacy policy apply to the payment.

Sonat Co. is not responsible if a payment fails, is declined, is charged twice or is delayed by your bank or Stripe. Contact the Merchant, or Stripe, about any payment problem. Fees, payouts and chargebacks are matters between the Merchant and Stripe.

11. Cancelling and refunds

If you are buying as a consumer, you can cancel within 14 days of buying, as long as the voucher has not been used, fully or in part. To cancel, contact the Merchant using the details in your confirmation email and quote the voucher code. The Merchant will refund you to your original payment method through Stripe, normally within 14 days of receiving your cancellation.

After 14 days, or once a voucher has been used, it is not refundable unless the Merchant agrees or the law requires it. This does not affect your legal rights, for example if a voucher is faulty or not as described.

The Merchant decides and pays all refunds. Sonat Co. cannot refund you because it does not hold your money. On the Merchant's request, Sonat Co. will mark a cancelled voucher as void in the system.

12. Lost, stolen or misused vouchers

Treat your voucher like cash. Sonat Co. and the Merchant are not responsible for a voucher that is lost, stolen, shared or used by someone else. If you lose the email, ask the Merchant whether they can resend it.

The Merchant may refuse or cancel a voucher that was bought with an unauthorised, fraudulent or disputed payment, or that has been used or sold in breach of these terms.

13. If the Merchant closes or cannot honour a voucher

A voucher is a promise by the Merchant. If the Merchant stops trading or cannot honour it, you need to take it up with the Merchant, or with whoever is dealing with its affairs. Sonat Co. cannot refund or honour the voucher.

14. Who is responsible for what

The Merchant is responsible for the voucher offer, the food, drink and services, prices, allergen information, refunds and honouring the voucher.

Sonat Co. is responsible for running the voucher software with reasonable care and skill.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Your legal rights as a consumer are not affected.

Subject to that, Sonat Co. is not liable for the money you pay or any payment error, for anything the Merchant does or fails to do, for emails not received, or for indirect losses. Sonat Co.'s total liability to you in connection with a voucher is limited to the price you paid for that voucher.

15. Availability

Sonat Co. aims to keep the voucher system running, but it may be unavailable from time to time, for example for maintenance. Scanning a QR code needs an internet connection. If the system is unavailable, the Merchant may ask you to come back or use another way to check your voucher.

16. Complaints

For anything about a voucher, food, drink, services or a refund, contact the Merchant first. For a problem with the voucher page, the email or the QR code itself, email hello@sonat.co. We aim to reply within 5 working days.

17. Changes to these terms

Sonat Co. may update these terms from time to time. The version in force when you bought your voucher applies to that voucher.

18. Other points

The contract for the voucher is between the Purchaser and the Merchant. Sonat Co. is not a party to it. The Recipient may redeem the voucher under these terms. If any part of these terms is found to be unenforceable, the rest still applies.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring a claim in the courts where you live.

19. Contact

Sonat Digital Marketing LTD, trading as Sonat Co.
25 Innova Business Park, Regus, Enfield, England, EN3 7GD
Company number 11647034
Email: hello@sonat.co
Website: www.sonat.co

Sonat Co